PRIVACY POLICY
Effective Date: May 3, 2026
Last Updated: May 3, 2026
Soapy Snout Premium Dog Wash, LLC (“Soapy Snout,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information.
This policy applies to information we collect at our facility located at 3010 Harrison Ave NW Suite 106, Olympia, WA 98502, on our website (soapysnout.com), through our mobile communications, and through any related services we provide.
INFORMATION WE COLLECT
We collect the following categories of information:
Identity and contact information. Your first and last name, phone number, email address, mailing address, and date of birth.
Pet information. Your dog’s name, breed, age, birthday, photo, vaccination acknowledgment, behavioral history acknowledgment, and any care notes you provide.
Transaction information. Visit history, services purchased, subscription status, payment history, and promotional code redemption. Payment card information is processed by Square and is not stored by Soapy Snout.
Communication information. Records of SMS messages, email communications, waiver submissions, survey responses, and feedback you provide.
Marketing source information. The advertisement, referral source, or campaign through which you reached us, where applicable.
Facility usage information. Date and time of visits, services used, and any incident reports related to your visit.
HOW WE USE YOUR INFORMATION
We use your information to:
Provide and operate our self-serve dog wash services, including check-in, subscription management, and facility access.
Communicate with you about your visits, subscription, account status, and service updates via SMS and email.
Send promotional communications about Soapy Snout services, including VIP membership offers, free wash promotions, holiday greetings, and birthday wishes for your registered pets. You may opt out of promotional communications at any time.
Process payments and manage subscriptions through our payment processor.
Maintain transaction records as required by Washington State and federal law.
Respond to your inquiries, feedback, and service requests.
Improve our services, train our team, and develop new offerings.
Comply with legal obligations and protect our legal rights.
HOW WE SHARE YOUR INFORMATION
We share information with the following categories of third-party service providers, only to the extent necessary to operate our business:
Square, Inc. for payment processing and point-of-sale operations.
Twilio, Inc. for SMS message delivery.
PassKit Inc. for digital wallet membership pass generation.
Smartwaiver for digital liability waiver collection.
Make.com (Celonis SE) for workflow automation.
OpenAI, L.L.C. for sentiment classification of customer feedback messages.
Cloudinary Ltd. for image processing and storage.
Handwrytten, Inc. for physical card delivery (birthday and condolence cards).
Typeform, S.L. for online forms.
Supabase Inc. for operational data storage.
Google LLC for email delivery, file storage, and business profile services.
We do not sell your personal information. We do not share information collected via SMS with third parties for marketing purposes.
We may disclose information if required by law, court order, or to protect the rights, property, or safety of Soapy Snout, our customers, or others.
YOUR RIGHTS AND CHOICES
You have the following rights regarding your information:
Access. You can request a copy of the information we hold about you.
Correction. You can request that we correct inaccurate information.
Deletion. You can request deletion of marketing data, dog profiles, and photos at any time. Transaction and financial records that we are required to retain by Washington State and federal law cannot be deleted before the required retention period expires.
Opt-out. You can opt out of promotional SMS by replying STOP to any message. You can opt out of promotional email by clicking unsubscribe in any email. Transactional communications related to active subscriptions and service operations may continue.
To exercise any of these rights, email chasen@soapysnout.com.
SMS COMMUNICATIONS
By providing your phone number to Soapy Snout, you consent to receive SMS messages from us related to your visits, subscription, and our services. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for assistance.
We do not sell, rent, or share information collected through our SMS program with third parties for marketing purposes. The information collected through SMS is used solely to operate and communicate about Soapy Snout services.
DATA RETENTION
We retain transaction records and required business data for seven years after your last transaction with us, in accordance with Washington State and federal record-keeping requirements.
Marketing data, dog profiles, photos, and similar non-required information can be deleted upon request at any time by emailing chasen@soapysnout.com.
CHILDREN’S PRIVACY
Our services are intended for adults aged 18 and older. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it.
SECURITY
We use industry-standard security measures to protect your information. No method of electronic transmission or storage is fully secure, and we cannot guarantee absolute security.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated to active customers via email or SMS.
CONTACT
For privacy questions or to exercise your rights, contact us at:
Soapy Snout Premium Dog Wash, LLC
3010 Harrison Ave NW Suite 106
Olympia, WA 98502
Email: chasen@soapysnout.com