Effective Date: May 3, 2026
Last Updated: May 3, 2026
These Terms of Service (“Terms”) govern your use of services provided by Soapy Snout Premium Dog Wash, LLC (“Soapy Snout,” “we,” “us,” or “our”), including our self-serve dog wash facility at 3010 Harrison Ave NW Suite 106, Olympia, WA 98502, our website (soapysnout.com), our mobile communications, and any related services.
By using our services, you agree to these Terms. If you do not agree, please do not use our services.
SERVICES
Soapy Snout operates a premium self-serve dog wash facility. Our services include single-visit Spa Rituals, monthly VIP Wash Club memberships, Family Add-On memberships, and Commercial Pro Plan memberships.
Pricing for each service is posted at our facility, on our website, and confirmed at the point of sale. We may change pricing from time to time with reasonable notice to active subscribers.
ELIGIBILITY
You must be at least 18 years old to use our facility or enter into any subscription with us. By using our services, you represent that you are 18 or older.
YOUR DOG
You are responsible for your dog’s behavior and well-being while at our facility. By using our services, you confirm that:
Your dog is current on rabies vaccination as required by Washington State law.
Your dog has not bitten a person or another dog within the past twelve months.
Your dog is in good health and free of contagious conditions, including but not limited to kennel cough, parvovirus, and active flea or tick infestation that has not been treated within the past 24 hours.
You will keep your dog leashed at all times outside the wash bays and remain with your dog throughout the visit.
You will follow all facility rules posted at the front counter and any direction given by Soapy Snout staff.
ASSUMPTION OF RISK
Self-serve dog washing involves risks, including but not limited to slips and falls, water exposure, dog-on-dog interaction, dog-on-human interaction, and exposure to grooming products. By using our facility, you assume these risks on behalf of yourself and your dog.
LIABILITY DISCLAIMER
To the maximum extent permitted by law, Soapy Snout, its members, employees, and contractors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to injury to you or your dog, damage to your property, loss of income, or emotional distress.
Our total liability to you for any claim arising from our services shall not exceed the amount you paid to us in the twelve months preceding the claim.
SUBSCRIPTIONS
VIP Wash Club, Family Add-On, and Commercial Pro Plan are recurring monthly subscriptions billed in advance through Square. Subscriptions automatically renew each month until cancelled by you.
You may cancel a subscription at any time. Cancellation stops future billing but does not refund the current billing period. Cancellation takes effect at the end of the current billing period.
VIP Wash Club provides unlimited self-serve washes during posted operating hours, subject to fair use. Family Add-On provides VIP benefits to additional registered dogs in the same household. Commercial Pro Plan is available Monday through Thursday only and is subject to a fifty-wash monthly cap, with overage washes billed at five dollars per wash.
We reserve the right to suspend or terminate a subscription if a member or their dog repeatedly violates facility rules or these Terms.
REFUNDS
Refunds are issued only when service could not be provided due to equipment failure, facility issue, or our error. Once a wash session begins or a subscription period is active, fees are non-refundable. Cancellation of a subscription stops future billing but does not refund the current period.
If you experience an equipment failure or facility issue during your visit, please notify the Concierge immediately so we can resolve it or issue an appropriate refund or credit.
PROMOTIONAL OFFERS
Promotional codes, free wash offers, and similar promotions are subject to the specific terms of each promotion. Promotional codes are non-transferable, have no cash value, and expire as stated at the time of issuance.
SMS COMMUNICATIONS
By providing your phone number, you consent to receive SMS messages from us related to your visits, subscription, and our services, including promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for assistance.
PHOTO AND VIDEO
Our facility may use security cameras for safety and operational purposes. By entering our facility, you consent to being recorded for these purposes.
If you provide a photo of your dog, you grant us a non-exclusive, royalty-free license to use the photo on your digital membership pass. Marketing use of dog photos requires your separate consent through our liability waiver or a separate written release.
YOUR USE OF OUR SERVICES
You agree not to:
Use our facility or services in any way that violates applicable law.
Bring an aggressive, sick, or unvaccinated dog to our facility.
Damage or misuse our equipment or facility.
Bring more than one dog into a wash bay at a time, unless those dogs share a household and are comfortable together.
Allow your dog off-leash in any area outside the wash bays.
Use our facility for commercial grooming, breeding services, or any business purpose other than what is permitted under an active Commercial Pro Plan.
CHANGES TO THESE TERMS
We may update these Terms from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be communicated to active customers via email or SMS. Your continued use of our services after a change indicates your acceptance of the updated Terms.
GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Washington. Any dispute arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Thurston County, Washington.
CONTACT
For questions about these Terms, contact us at:
Soapy Snout Premium Dog Wash, LLC
3010 Harrison Ave NW Suite 106
Olympia, WA 98502
Email: chasen@soapysnout.com